F.A.Q.

Is the hotel open?

Yes, the hotel opened again on the 6 May 2021.

Is the mofetta open?

Yes, the mofetta and the medical services are operating.

What cancellation policy applies now?

The confirmation will always include the cancellation policy of the booking. If you book a room as an individual guest, the confirmation will have a 3-night cancellation period, except for holidays.

My gift voucher expired in April 2021. Due to Covid-19, is it possible to extend its expiry date?

Yes, due to the pandemic, the expiry date of gift vouchers has been automatically extended until 31.12.2021, with the original terms of use on the voucher, ie a value voucher can be used at any time. Vouchers redeemable on weekdays and weekends can be used between 09.01-17.06.2021 and 01.09-23.12.2021.
The hotel will not issue a new voucher with the extended expiry date.

Can I use wellness and restaurant as non-hotel guests?

Our restaurant welcomes non-hotel guests as well. We cannot accept non-hotel guests in wellness, due to high hotel occupancy.

What measures does the hotel take for our safe stay?

We have introduced a number of measures to maintain the health of our guests and employees. Click here for details..

How can I guarantee my reservation?

To guarantee your reservation we kindly ask you to make a full pre-payment for the pre-ordered package and services.
The details for pre-payment by bank transfer:
Legal name of hotel: Parád Park Hotel Kft.
Address: Kossuth Lajos út 372., H-3244 Parádfürdő
Bank account (EUR): K&H Bank, Swift OKHBHUHB, Iban: HU15 1040 0528 0000 1988 0000 0006
We kindly remind you, that you have to bear all bank transfer charges.
Please, send us your invoicing address.

Can I reach the hotel by public transport?

Yes, there is a bus stop called Parádfürdő, right next to the hotel. You can take a direct bus from Budapest Stadionok Bus Station. There are also direct bus lines from Gyöngyös and Eger.

Can I come by train?

You can take the train to Eger, and there change for a bus that comes to Parádfürdő.

What is the difference between Erzsébet- and Zsuzsanna-wing?

Erzsébet-wing is the historic building deriving from 1893. This building was planned by Miklós Ybl, a famous Hungarian architect. This building was completely renovated in 2002. Zsuzsanna-wing is a completely new building, that was attached to the old, historic hotel building in 2008.

When can I get my room?

  • Check-in time is between 3:00 pm and 8:00 pm.

Till what time should I leave my room?

  • Check-out time is between 7:00 am and 10:00 am.

Guarantee for extra charges

Upon check-in guests will be required to provide a credit card guarantee, even if room is prepaid, to cover any extra charges. As an alternative, a cash deposit can be accepted. It will be refunded at the check-out. Debit and credit card authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Is there a possibility for late check-out or use of wellness area?

You can use your room and wellness area till 4:00 pm if you buy our late check-out package. The package costs 25.5 € for two persons in a double room.

What is the pool water temperature?

Erzsébet-wing:

  • swimming pool: 26oC
  • sitting pool: 32oC
  • whirlpool: 36oC

Zsuzsanna-wing:

  • fun pool: 32oC
  • whirlpool: 36oC
  • outdoor pool: 24-26oC

When is the outdoor pool open?

The outdoor pool is open from May, according to weather conditions. Outdoor pool closes on 21 September.

Where can I redeem my welcome drink voucher?

At the Zsuzsanna Café for showing your key card.

Is there a hair dryer in the room?

Yes, you can find a hair dryer in each guest room.

Can I have lunch at the hotel?

Yes, you can have an á la carte lunch, each day, between 12:00-14:00 in our Erzsébet Restaurant. Last orders at 1:30 pm. On some summer days we offer grill lunch or goulash in cauldron in the park.

What is that 5 000 Ft worth Mátra segway voucher?

The 5 000 Ft worth Mátra segway voucher, that you get in our hotel can be redeemed at the High Tech Sports Base in Mátrafüred, in case of a minimum of 20 000 Ft reservation of their services.

Can I have some other services instead of Mátra segway?

This is a special promotion, which cannot be changed to any other services.

Is there thermal water in the hotel?

There is no thermal water in the hotel.

There are three types of medicinal waters is Parádfürdő:

  • Salty alum bathing water (for specific gynecological treatments)
  • Parád sulfurous, sour curative water (also called csevice or Parádi water) for drinking cures
  • Iron and lithium containing medicinal water (Clarissa spring) for drinking cures

Drinking mineral sulfurous waters improves digestions. This water has a mild laxative effect and it also plays a role in the detoxification function of the liver.

There is a unique natural phenomenon, called mofetta at our hotel.

What is mofetta?

This unique phenomenon of nature known in the professional terminology as “mofetta” or “dry bath” is a peculiarity of our hotel. Mofetta is carbon dioxide dry bath. This means that there is a special pool filled with carbon dioxide, and this is where you shall go to and sit. The carbon dioxide medical gas reaches up to your chest. This unique natural medical gas found in Hungary is a true balneological treasure. This gas mainly consisting of carbon dioxide can provide cure and ailment for 54 different diseases, such as

  • vascular diseases and disorders
  • locomotor diseases and disorders
  • rheumatological diseases
  • besides these it has a vasodilator effect
  • an effect of improving the general condition and
  • an effect of stimulating the immune system

Can I take small pets with me?

Yes, small pets up to 6 kg are welcome in some of the rooms with street view on the ground floor of Erzsébet-wing. The fee is 16 € per small pet per night. An advance reservation is needed.

Can I find wellness towels and bathrobe in the hotel?

Yes, we provide wellness towels and bathrobes for adults. You will find them in your guest room.

What size is the largest bathrobe?

Size XXL. You can select the size of the bathroom, during the booking process on the hotel's website.

When can I have breakfast?

From 07:00 am to 10:00 am.

When can I have dinner?

From 5:30 pm to 9:00 pm.

Is there WIFI in the hotel?

Yes, there is free Wifi in the hotel. You have to connect “Erzsebet Vendég” connection. There is no ID, you have to accept the terms of use.

Where can I smoke?

Our hotel is 100% smoking free. A cleaning fee of 50 EUR will be charged to any guest who smokes in a room. Additionally, due to local law, smoking is banned in all public areas including the lobby, conference area, and restaurant. There are some designated areas at the hotel, where you can smoke.

PEAK SEASONS

National holidays and other peak seasons in 2021 - till date is stay date:
Autumn Holiday: 22 October 2021 - 1 November 2021
Christmas: 24-26 December 2021
Winter school holiday: 27-29 December 2021
New Year’s Eve: 30 December 2021 – 1 January 2022

National holidays and other peak seasons in 2022 - till date is stay date: New Year Holidays: till 8 January 2022
15th March National Holiday Long Weekend: 11-14 March 2022
Easter: 15-17 April 2022
Pentecost: 3-5 June 2022
Autumn Holiday: 21-30 October 2022
Christmas: 23-25 December 2022
Between Christmas and New Year Holiday: 26-28 December 2022
New Year’s Eve: 29 December 2022 – 1 January 2023
Summer season is peak season.

Can you provide a special diet?

We kindly ask you to inform the hotel about your special diet at the time of reservation.

In most cases, our gluten-, lactose- and egg-sensitive guests can choose from both the breakfast buffet and the buffet dinner, with the help of our colleagues at the restaurant. If you still can't find the right food for your diet, our kitchen chefs will be happy to make anything from our available ingredients to meet your needs.
However, we do not always have the raw materials needed for special diets. Most of the ingredients available in our kitchen are used for preparing normal meals, so our guests who require special meals may need to take care of their own meals.


Detailed information regarding the meal ingredients can be asked from Robert Szucs F&B manager at vendeglatas@erzsebetparkhotel.hu.

Where can I download the hotel information in pdf format?

Due to the pandemic situation, the hotel information is not placed in a printed format in the guest rooms, it can be downloaded here .

Hotel map

You can download the map of the hotel here for easier directions .

Registration at the hotel

Under operative Hungarian law, all citizens are required to have an identity document (identity card, passport or driving licence card) regardless of age, thus now including the newborn. The legislation requires data to be recorded for all guests using accommodation services, so recording the data may not be disregarded because of age or any other variable (e.g. the fee payable for the service, discounts, the length of the stay, relationship to the accommodation provider). The guest using the accommodation service must present a document suitable for personal identification to the accommodation provider for the purpose of recording the data. If the documents are not presented, the accommodation provider shall refuse to provide the accommodation service. For further information, please click here.

News, highlights and attractions

Massage

Massage

Massage has activating, regenerating and relaxing effects. Massage brings your soul, your body and your mind in harmony. Massage creates inner well-being, inspires and gives courage to the demands...

Read more »
Hotel news

Hotel news

TRIPADVISOR CERTIFICATE OF EXCELLENCE

We thank for the great reviews of our TripAdvisor Guests!

Read more »
Nearby attractions

Nearby attractions

Besides the wellness services and good Hungarian food and wine there are many attractions in the close vicinity of Erzsébet Park Hotel***Superior. We tell you here a little bit about the Sirok...

Read more »
Recipes

Recipes

Do you like Hungarian cuisine? Have you tried our local Palóc specialties? Or would you like to try them during your next stay with us?

Read more »