FREQUENTLY ASKED QUESTIONS
Booking, Payment and Cancellation
What cancellation policy applies to my booking?
The cancellation terms applicable to your booking are always included in the booking confirmation. If a booking is cancelled after the free cancellation deadline, the cancellation fee specified in the confirmation will be charged.
To reduce the financial risk arising from unexpected events such as illness, an accident or a family emergency, we recommend taking out travel cancellation insurance when making your booking.
When and how do I need to pay the deposit?
To guarantee your booking, please pay the amount specified in the confirmation by the stated payment deadline. Payment can be made by bank transfer or using the online payment options provided by the hotel.
Bank transfer details for payments in euros:
Account holder: Parád Park Hotel Kft.
Address: Kossuth Lajos út 372, H-3244 Parádfürdő, Hungary
Bank: K&H Bank
SWIFT/BIC: OKHBHUHB
IBAN: HU15 1040 0528 0000 1988 0000 0006
Please include the guest’s name or booking reference in the payment details and send us your billing address. Any bank transfer charges must be paid by the sender.
What does dynamic pricing mean?
Our room rates may change daily depending on hotel occupancy, demand and other market conditions. It is worth booking early, as a lower rate may be available in advance than a few days before arrival.
Prices also depend on the day of the week. Sunday and Monday nights are generally available at more favourable rates.
We may offer special discounted rates for selected periods. These offers are displayed in the calendar on our online booking page and among our current offers.
If a date change is requested within the free cancellation period and the conditions of the selected offer allow changes, we do not charge an administration fee. However, different room rates may apply to the new dates, so the total price of the booking may increase or decrease.
Which dates are considered peak or holiday periods?
The current list of peak and holiday periods is always available on the hotel’s website.
Remaining peak and holiday periods in 2026:
- Autumn school holiday: 23–31 October 2026
- 23 October national holiday weekend: 23–25 October 2026
- Christmas and New Year period: 24 December 2026–2 January 2027
The summer period is also considered a peak period, and some discounts may not be available during this time.
Can the hotel accommodate special requests?
We record special requests relating, for example, to rooms or meals and will take them into consideration whenever possible. However, their fulfilment cannot be guaranteed.
Arrival, Departure and Reception
When can I check in?
Rooms are available for check-in between 15:00 and 20:00 on the day of arrival.
When do I need to check out?
Rooms must be vacated between 07:00 and 10:00 on the day of departure.
What are the reception opening hours?
The reception is open from 07:00 to 22:00. Between 22:00 and 07:00, please contact the porter service in urgent cases using the telephone number displayed at reception.
Can I keep my room or use the wellness facilities after check-out?
Yes. Subject to hotel availability, a late check-out package is available for a surcharge of HUF 10,000 for 2 people. This package allows you to keep your room and use the wellness facilities until 16:00.
Please ask at reception about availability.
How can I complete the hotel registration form?
A few days before arrival, we will send you an email containing information about the hotel’s current programmes and a link to the online registration form. You can complete the required details conveniently before your journey.
Please enter the details of every arriving guest carefully, including babies. If the information submitted online differs from the original booking details, the room allocation prepared in advance may need to be changed.
If we are travelling with a baby, do we need to bring an identification document for the baby?
For guests under the age of 14, the required information may also be recorded based on a declaration made by their legal representative. Guests aged 14 or older must present a valid identification document upon check-in.
Further information about the registration of guest identification details is available here.
The Hotel and Guest Rooms
Is the hotel open?
Yes, the hotel is open, and we look forward to welcoming our guests.
What is the difference between the Erzsébet and Zsuzsanna wings?
The historic Erzsébet wing was built in 1893 as the Károlyi residence, based on the designs of the renowned Hungarian architect Miklós Ybl. Surrounded by a two-hectare historic park, it opened as a hotel in 2002 following complete renovation. Its guest rooms are located on the ground and first floors and can be accessed by stairs.
The modern Zsuzsanna wing was built in 2008. Its guest rooms are located on the first, second and third floors, which can also be accessed by lift. The two hotel wings are connected by an indoor corridor.
Are the guest rooms air-conditioned?
Yes, all guest rooms in both the Erzsébet and Zsuzsanna wings are air-conditioned. The transition between cooling and heating is managed centrally by the hotel according to weather conditions.
The air-conditioning units in the Zsuzsanna wing only operate when the windows are closed. In the Erzsébet wing, please do not use the air conditioning with an open window, in order to maintain efficiency and protect the environment.
Is there a hairdryer in the room?
Yes, a hairdryer is provided in every guest room.
Are towels and bathrobes provided?
Yes, room towels and wellness towels are provided for all guests. Bathrobes are provided for guests aged 12 and over.
What bathrobe sizes are available?
The largest available bathrobe size is 3XL. If you require a size other than M, you can indicate this during the online booking process or by using the link in the pre-arrival information email sent a few days before arrival.
Is a separate wellness towel provided?
Yes, a separate wellness towel is placed in the guest room.
How can I use the hotel Wi-Fi?
Connect to the complimentary Erzsebet Vendég network. No password is required, but you must accept the terms of use before accessing the internet.
Can I bring a pet?
Small pets – dogs or cats – weighing no more than 20 kg can be accommodated upon prior request and confirmation. Pets are allowed in designated street-facing rooms in the Erzsébet wing and designated first-floor rooms in the Zsuzsanna wing.
The surcharge is HUF 10,000 per pet per night. Pets are not permitted in the wellness areas and must not disturb other guests in the hotel’s shared areas.
Guests are fully responsible for any damage caused by their pets. The hotel reserves the right to refuse the pet’s continued stay if the animal disrupts the hotel’s operation or the comfort of other guests.
Dining
Can I have lunch at Erzsébet Park Hotel?
Yes. À la carte lunch is available daily in our restaurant between 12:00 and 15:00, except when the restaurant is unavailable to outside guests due to a private event.
From late spring to early autumn, grilled or traditional kettle-cooked lunches may also be available on selected days on the café terrace or in the park. Current dates are displayed on the hotel notice boards. Outside guests are kindly requested to contact the hotel by telephone in advance to check availability.
Guests booking directly on the hotel’s website receive a discount of HUF 3,000 per room from the total lunch bill on the day of arrival, provided that the total lunch bill is at least HUF 8,000.
What time is breakfast served?
Breakfast is served from 07:00 to 10:00.
What time is dinner served?
Dinner is served from 17:30 to 21:00.
Where can I receive my welcome drink?
The welcome drink can be redeemed at the café in the Zsuzsanna wing by presenting your room key card.
Can I order a cake from the hotel?
The hotel does not offer cake ordering. You may bring your own cake, but please also bring the purchase receipt. Due to HACCP food safety requirements, we can only refrigerate the cake if the receipt is presented.
Can the hotel accommodate special dietary requirements?
Individual guests and groups are kindly requested to inform us of any special dietary requirements when making their booking.
Guests with gluten, lactose or egg sensitivities can usually choose from both the breakfast and dinner buffets with the help of the allergen labels displayed next to the dishes and information provided by our restaurant staff. Gluten-free bread rolls are available upon request.
Vegetarian guests can generally choose from the buffet selection. However, the hotel is not equipped to cater for a vegan diet.
Our kitchen is not an allergen-free facility. We therefore cannot guarantee the complete absence of gluten, lactose or other allergens. Ingredients required for special diets may not always be available.
If guests with food sensitivities cannot find a suitable dish in the buffet selection, they may choose their dinner from a specially prepared menu.
View our gluten- and lactose-free selection.
For detailed information about meals and ingredients, please contact our Food and Beverage Manager, Róbert Szűcs, at vendeglatas@erzsebetparkhotel.hu.
Wellness, Medical Treatments and Activities
What are the pool temperatures?
Erzsébet wing:
- swimming pool: 25 °C
- sitting pool: 32 °C
- whirlpool: 36 °C
Zsuzsanna wing:
- adventure pool: 32 °C
- outdoor pool: 24–26 °C
When is the outdoor pool open?
The outdoor pool operates between May and September, subject to weather conditions. It is currently open daily from 10:00 to 18:00.
Is the mofetta open?
Yes.
Between 7 and 11 September 2026, Monday to Friday, the mofetta is open daily from 08:00 to 16:00.
It is closed on Saturdays, Sundays and Hungarian public holidays.
Does the hotel have thermal or medicinal water?
No, the hotel does not have thermal or medicinal water. Our certified natural therapeutic resource is the mofetta, a natural carbon dioxide dry bath.
Carbon dioxide gas is transported from a natural gas source located in the hotel park to the mofetta pool. The mofetta opened in October 2011, and the medical treatment department opened in 2013. The naturally occurring carbon dioxide was officially certified as a medicinal gas in 2013, and the hotel received its medical hotel certification on 17 February 2014.
What is a mofetta?
A mofetta, also known as a dry bath, is a natural phenomenon associated with volcanic activity. During the treatment, the guest sits in a special pool filled with carbon dioxide gas, which reaches approximately chest height.
The gas emerging on the hotel grounds consists of nearly 90% carbon dioxide by volume and also contains radon, oxygen, nitrogen and methane. Our medical treatment department can provide detailed information about the indications, contraindications and safe use of the treatment.
How can I book bowling or billiards?
You can book online through the Reservio booking page.
You can also make a reservation at the café in the Zsuzsanna wing during your stay.
What is the HUF 5,000 MátraSegway voucher?
The voucher can be redeemed at the High-Tech Sports Base in Mátrafüred. When booking services worth at least HUF 20,000, the voucher entitles the holder to a discount of HUF 5,000. Detailed terms of use are determined by the High-Tech Sports Base.
Can the MátraSegway voucher be exchanged for another service?
No. The voucher cannot be exchanged for another service or redeemed for cash.
Loyalty Program and Direct Booking
Does the hotel have a Loyalty Program?
Yes. Join the Erzsébet Park Hotel Loyalty Program and receive a 2% discount from your very first direct booking made on our website.
- LOYALTY PROGRAM DETAILS
- REGISTER FOR THE LOYALTY PROGRAM
To register, click the person-shaped icon in the top-right corner of the booking page.
Hotel Rules
Can I smoke in the guest rooms or on the balconies?
No. Smoking is prohibited in all guest rooms and on all balconies. Smoking is only permitted in designated outdoor areas.
If this rule is violated – particularly if someone smokes in a guest room or smoke enters the room from the balcony – a supplementary cleaning fee of HUF 15,000 will be charged to the room bill.
Getting to the Hotel
How can I reach the hotel by bus?
The Parádfürdő, kórház bus stop is located next to the hotel. Parádfürdő can be reached by bus from nearby cities, including Eger and Gyöngyös, as well as from Budapest.
Please check the current timetable before travelling.
Can I reach the hotel by train?
There is no railway station in Parádfürdő. You can travel by train to Eger or Gyöngyös and continue your journey to Parádfürdő by bus. Please check the current train and bus timetables before travelling.
Downloadable Hotel Information
Where can I download the hotel information and the complete list of services?
The hotel’s short in-room information guide and the detailed A–Z guide to our services can be downloaded below:
Where can I find a map of the hotel?
Download our hotel map to find the two hotel wings, wellness areas, restaurant, café, function rooms and other important locations more easily:
